FAQ
Frequently Asked Questions
Orders & Payment
What payment methods do you accept?
We accept prepaid online payments as well as Cash on Delivery (COD). COD orders carry an additional ₹200 charge, while prepaid orders get free shipping.
Can I cancel my order after placing it?
Yes, cancellations are allowed within 12 hours of placing your order. After 12 hours, we're unable to cancel as processing may have already begun. Email us at xoratic.official@gmail.com with your Order ID to request a cancellation.
Shipping & Delivery
How long does delivery take?
Orders typically arrive within 5–8 working days, depending on your location.
Do you offer free shipping?
Yes, all prepaid orders qualify for free shipping. COD orders carry a ₹200 additional charge.
Do you ship across India?
Yes, we ship pan-India from our base in Dongri, Mumbai.
Returns & Exchanges
What is your return window?
Return or exchange requests must be raised within 7 days of delivery. The product must be unused, unworn, and returned with original tags and packaging.
Can I exchange a product for a different size?
Yes, size exchanges are accepted within the 7-day window. Customers are responsible for the shipping charges on size exchanges.
Do you offer refunds for change of mind?
Refunds aren't available for size issues or change-of-mind purchases. Returns are accepted only for wrong, defective, or damaged products, subject to verification.
What if I receive a defective or wrong product?
Contact us at xoratic.official@gmail.com or WhatsApp +91 9082163827 within 7 days of delivery with your Order ID and photos of the issue. We'll arrange an exchange or resolution.
Sizing
How do I pick the right size?
Each product page includes a size chart. Racing jackets typically have a fitted, slightly cropped cut — size up if you plan to layer a hoodie underneath.
Custom & Sale Items
Can I return a custom or personalised item?
Custom items are non-refundable and non-exchangeable unless faulty or defective. Report any defects within 24 hours of delivery with images or videos.
Can I return sale or clearance items?
Sale and clearance items may be non-returnable and non-exchangeable unless defective, damaged, or incorrect.
Still Have Questions?
Reach out to us at xoratic.official@gmail.com or WhatsApp +91 9082163827 — we're happy to help.