Return & Refund Policy

Xoratic Refund and Return Policy

At XORATIC, we strive to provide high-quality products and a smooth shopping experience. Please read our cancellation, return, refund, and exchange policy carefully before making a purchase.

1. Order Cancellation

  • Cancellations are allowed within 12 hours of order placement.

  • Cancellations are not possible after 12 hours, as order processing may have already begun.

  • To cancel an order, contact us at xoratic.official@gmail.com with your Order ID.

2. Return Window

  • Eligible return or exchange requests must be raised within 7 days of delivery.

  • The product must be unused, unworn, unwashed, and returned in its original condition with all original tags and packaging.

  • Requests made after the 7-day return window will not be accepted.

  • Customers must provide their Order ID and relevant details when requesting a return or exchange.

3. Exchange Policy

Exchanges are allowed only for:

  • Size-related issues

  • Wrong product received

  • Defective or damaged product

To request an exchange, email xoratic.official@gmail.com or WhatsApp +91 9082163827 with your Order ID and issue details.

  • Customers are responsible for applicable shipping charges for size exchanges.

  • Exchanges are subject to product availability.

  • If the requested replacement is unavailable, XORATIC will review the available resolution options.

4. Returns and Refunds

  • Returns are accepted only if the product is wrong, defective, or damaged, subject to verification.

  • Eligible return requests must be raised within 7 days of delivery.

  • Refunds are not applicable for size-related issues or change-of-mind purchases.

  • Once an eligible return is received and inspected, the applicable refund or resolution will be processed.

5. Custom Items Policy

  • Custom items are non-refundable and non-exchangeable unless faulty or defective.

  • If a custom item is received in a defective condition, please contact us within 24 hours of delivery with supporting images or videos.

6. Non-Returnable and Non-Exchangeable Items

  • Items purchased during sale or clearance may be non-returnable and non-exchangeable unless they are defective, damaged, or incorrect.

  • Products showing signs of wear, damage, washing, or alteration after delivery will not be eligible for return or exchange.

  • Products returned without original tags or packaging may not be accepted.

7. Shipping Policy

  • Prepaid Orders: Free shipping.

  • COD Orders: ₹200 additional charge.

  • Delivery usually takes 5–8 working days, depending on the delivery location.

For any assistance regarding cancellations, returns, refunds, or exchanges, contact us at xoratic.official@gmail.com or WhatsApp +91 9082163827.